Privacy policy.

Introduction

Busy Bee Cleaning ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.busybeecleaning.ie and use our services.

1. Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Booking Information: Details about your cleaning appointments, including dates, times, and service preferences.

  • Payment Information: Payment details necessary to process your transactions.

  • Technical Data: IP address, browser type, operating system, and other technical information collected via cookies and similar technologies.

  • Communications: Any communication you have with us, including emails, phone calls, and messages through our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To manage and fulfill your cleaning service bookings.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Payment Processing: To process payments and manage your account.

  • Marketing: To send you promotional offers, newsletters, and updates, if you have opted in to receive such communications.

  • Website Improvement: To analyse website usage and improve our services.

  • Legal Compliance: To comply with legal obligations, including tax and accounting requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To provide the cleaning services you have requested.

  • Legitimate Interests: To improve our services, protect our business, and conduct marketing activities (where consent is not required).

  • Consent: For sending marketing communications, where you have given explicit consent.

  • Legal Obligation: To comply with legal requirements, such as financial record-keeping.

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors and IT support.

  • Legal Authorities: If required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

5. International Transfers

As part of our services, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Rectification: You can request correction of any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.

  • Right to Object: You can object to the processing of your data for direct marketing or based on our legitimate interests.

  • Right to Withdraw Consent: You can withdraw your consent for processing at any time, where consent is the basis for processing.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. For more details on our use of cookies, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, so we encourage you to take care when sharing your personal information online.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Busy Bee Cleaning
info@busybeecleaning.ie
+353 (0) 87 494 8675